Testimonials

Who shoots these video testimonials?

One of the members of our in-house staff is always the one to shoot these videos of our auto hail damage repair Springfield MO customers. They are very impromptu and meant to be done in an informal way, almost in passing. We find that these testimonials have a very high trust factor because genuine human behavior is hard to fake.

Who do you like to gather video testimonials from?

We like to gather a video testimonial from anyone who is excited about the results that we produce. We make sure that our company culture is founded on the idea of overdelivery and doing more than we are paid to do while producing a quality result for our clients. Because of this we tend to have a lot of clients who are excited after we get done solving their problems so we gather the testimonials at the point of highest excitement.

Who watches these video testimonials?

The people who watch these testimonial videos are everyday customers who just want reassurance that the company they choose to go with is going to be able to do a good job for them. One good way to verify if a company can do a good job is by reading reviews and watching video testimonials from clients of the company. Generally these metrics do not lie and most people (91% of people according to Forbes Magazine) prefer to look at reviews before making a purchase.

What are you hoping to accomplish by gathering video testimonials?

We hope that by watching testimonials of other happy clients, our prospective (window / online shopping) clients will be able to verify that we have provided a solid service for many people before them. We are the highest rated and most reviewed company in our niche in the area at the time of this writing and through our efforts to capture our clients good results through photos, videos, and reviews we will maintain that status.

What happens if a customer does not want to give a video testimonial?

We are not pushy about it, but we do like to ask every satisfied customer if they will do it. There is really no problem at all if they refuse. We understand that a certain amount of people will be uncomfortable with being on camera at times. One thing that we never know is which customers are camera shy so we just ask them all if they would be willing to do a quick testimonial for us and move on down the road if they would rather not, no harm, no foul.

When during your process do you gather a video testimonial from your clients?

We like to capture our customers at their most satisfied. Usually this happens when they have first laid eyes on the result of the repairs that we have performed. This usually happens right before the final checkout step in our process but oftentimes it can happen afterwards or later on when the customer has the availability to shoot the video.

When is a customer a good fit for a testimonial video?

A testimonial from any customer who is both excited about the results we provide and also willing to spend a few moments and be on camera. There is really not much more to it than that for us!

When do you use these video testimonials?

We use these video testimonials when marketing to new potential referral sources and to general online customers by posting them on our website and in other areas that we know our most ideal customers are looking for the services we provide. They come in handy when our customers initially are not sure if we would be worth the extra money over some of our competition. Generally once our auto hail damage repair Springfield MO customers look into our client reviews and the competitions reviews (or total lack of reviews) they choose to go with us.

Where do you use these video testimonials?

We post them online, we put links to them on our print materials for marketing purposes, and we will sometimes share them on our company social media sites. We also make sure to post these to our google business listing page for those customers who do not always make it over to our website to investigate further. By making sure that these videos are easily accessible we are able to ensure that all of our auto hail damage repair Springfield MO customers are able to see them before choosing who they want to do business with to repair their issues.

Where do you typically shoot these video testimonials?

We like to shoot the video testimonials from our clients in the office or in the shop. Occasionally we might shoot them outside and in some instances where we are offering delivery of a repaired vehicle, we will shoot them at the location of the delivery.

How long does it take to do one of these video testimonials?

It does not take very long at all to shoot a video testimonial about a auto hail damage repair Springfield MO customer’s experience working with us. Somewhere in the 3-5 minute range is all that it takes to get most people’s full feedback. On occasion we will have a client that is extra chatty and has a lot they want to share but even in those instances we do not ever exceed the 5-10 minute range. We want to be respectful of our clients’ time at the beginning and end of our process. At the beginning by making sure they can find all of the proof that we are awesome, including our video testimonials, by being intentional about gathering the videos, photos, and reviews from happy clients as well as respecting their time by being quick at the end of the process when we gather the video testimonials.

How much editing can you do if I mess up during the testimonials?

We have a team of people that is able to edit to whatever degree needed. Usually this is not required but we have full capability if it is.

How often do you gather a video testimonial from your customers?

We like to make sure that we gather a certain percentage of our happy customers every week. We want those who are visiting our website to be able to find all of the most recent videos and reviews without trying hard to find them.

Why do you gather video testimonials?

We want our prospective auto hail damage repair Springfield MO customers to understand that we pride ourselves on our work and the results we provide to people with our services. This is a competitive advantage that we enjoy having over our competitors.

What questions do you ask for your auto hail damage repair Springfield MO video testimonials?

• What is your name and where are you from?
• What work did we complete for you?
• What makes us different from our competitors?
• What did you like most about working with us?
• How would you rank your overall experience on a scale of 1-10?
• Would you refer us to your friends and family and if so, why?